Cancellation & Refund Policy

Anime Apparel believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • If you have received the order damaged, misprinted or broken, you can raise a request for the claim within 10 days of the delivery post which you will have to bear the loss. 
  •  You need to email us info@animeapparel.store with proper images of the product showing the defect and original packaging. We will re-print and ship a new product to you. 
  • If you  would like to exchange or return a product due to a wrong size being ordered or without any defects, it would be handled at your expense.
  • If you want to return the order/product due to any reason, we can arrange a reverse pickup within 5 days of delivery. 

Important  Instructions: 

  1. If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our production team.

2.Unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, refunding will not be possible unless we have the unpacking video or the images of the courier cover.

  1. If you have noticed any damage on the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.